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Account and security

How to reset my password

Recover access if you forgot your password.

  1. 1

    Request the link

    On the sign-in screen, click Forgot my password and type your email.

    [Captura: sign-in screen]
  2. 2

    Open the email

    You will receive a link to choose a new password. It expires in 30 minutes.

    [Captura: reset email]
  3. 3

    Choose the new password

    Type a new password (at least 12 characters) and sign in with it. For security, your open sessions are closed.

    [Captura: new password form]
Warning. If the link expired, request a new one. Resetting your password also removes a lock from failed sign-in attempts.
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