My account is locked: how to sign back in
Wait 15 minutes or reset your password.
Wait 15 minutes or reset your password. For security, the account is locked for that time after 8 failed sign-in attempts.
- After the
15minutes, try again with the correct password. - If you don’t remember it, reset it: that also unlocks the account.
- If you have two-step verification, check that your phone’s time is correct.
Note. If the problem continues, write to us from “Contact support” below.
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